FAQs + T&Cs


Studio Address

217 Dundas Street Preston VIC

Please note: studio is open by appointment only, all enquiries please contact hello@alisonfrith.com

Shipping

Australia: $10 standard flat rate shipping.

International: please get in touch for a shipping quote: hello@alisonfrith.com

If you live locally and would like to collect your purchase in person, please select ‘Studio Pickup’ at check out.

If your order arrives damaged please take a photo and send to hello@alisonfrith.com within 24hrs of arrival.

Handmade

As each piece is made entirely by hand, minor variation in size and finish is to be expected.  While we aim for consistency, each firing yields unique results.  Glaze application, placement in the kiln and density of pack all contribute to subtle variation.  Gentle iron flecks, glaze blushing and temperature fluxes are all part of the magic; meaning your ceramics are truly one of a kind. 

Care

All tableware is made from durable high-fried stoneware and intended for everyday use.  While your ceramics are dishwasher safe, hand washing is the best option when possible.  To avoid thermal shock, do not expose your pieces to extreme changes in temperature.

Recycling

All packaging is made from recycled materials and is 100% recyclable.  Bio-fill is made from corn + potato starch and is 100% biodegradable (it dissolves in water!).